Last Updated: 9 September 2026
Neriel Data Systems provides software, AI, data, cybersecurity, cloud and other digital technology services. Because many of our services are customised or delivered digitally, refunds and cancellations depend on the nature and stage of the project.
1. Services
Before starting a project, we will agree with the client on the scope of work, deliverables, pricing, payment schedule and applicable terms.
Services may include:
- Software development
- Website and web application development
- Mobile application development
- AI solutions
- Data analysis and analytics
- Cybersecurity services
- Cloud solutions
- Digital solutions and integrations
- Technical consulting
2. Deposits and Advance Payments
Where an advance payment or deposit is required, work may begin after the agreed payment has been received.
Deposits may cover activities such as:
- Project planning
- Requirements analysis
- Design
- Development preparation
- Resource allocation
- Third-party services or licences
Where work has already commenced, the amount refundable may depend on the work completed and costs already incurred.
3. Cancellation by the Client
A client may request cancellation of a project by contacting us in writing at:
Email: tech@nerieldatasystems.com
Phone: +254 797 852428
We will assess the cancellation based on the project stage, work completed, expenses incurred and the terms agreed with the client.
Where applicable, any refund will be calculated after accounting for work already completed and non-refundable costs.
4. Refunds
Where a refund is approved, we will communicate:
- The approved refund amount
- The reason for the refund
- The expected processing period
- The refund method
Refunds will generally be made using the original payment method where reasonably possible.
Any refund will be handled in accordance with the applicable agreement and Kenyan consumer protection requirements.
5. Completed Services
Once a service or agreed project milestone has been completed and delivered, payments relating to that completed work are generally non-refundable, except where otherwise agreed or required by applicable law.
6. Third-Party Costs
Some projects may require third-party services, hosting, domain registration, software licences, APIs, subscriptions or other external services.
Payments made to third parties may be non-refundable where the third party does not provide a refund.
We will communicate significant third-party costs to the client where applicable.
7. Project Delays
Project timelines may be affected by:
- Delayed client feedback
- Delayed provision of required information
- Changes to project requirements
- Third-party service interruptions
- Events outside our reasonable control
A delay does not automatically qualify for a refund.
8. Changes to Project Scope
Requests that significantly change the agreed project scope may result in additional costs or an adjustment to the delivery timeline.
We will communicate any additional charges before proceeding with substantial additional work.
9. Defective or Non-Conforming Services
If you believe that a delivered service does not substantially meet the agreed requirements, please contact us promptly.
We will review the issue and, where appropriate, provide a correction, reasonable remediation or other appropriate solution in accordance with the agreed project terms and applicable law.
10. How to Request a Refund
To request a refund, contact:
Neriel Data Systems
Shankardass House, Old Wing, Room 308
Moi Avenue, Next to Kenya Cinema
Nairobi, Kenya
Email: tech@nerieldatasystems.com
Phone: +254 797 852428
Please include:
- Your name
- Company/organisation name, if applicable
- Invoice or project reference
- Date of payment
- Reason for the refund request
- Relevant supporting information
11. Policy Changes
Neriel Data Systems may update this Refund & Returns Policy when necessary. The latest version will always be published on this page.
12. Contact Us
If you have questions about this policy or a payment, please contact us:
Email: tech@nerieldatasystems.com
Phone: +254 797 852428
Address: Shankardass House, Old Wing, Room 308, Moi Avenue, Next to Kenya Cinema, Nairobi, Kenya