Last Updated: 9 September 2026
Neriel Data Systems (“Neriel Data Systems”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit or use our website, nerieldatasystems.com, contact us, request our services or otherwise interact with us.
We process personal information in accordance with applicable data protection laws, including the Data Protection Act, 2019 of Kenya.
1. Who We Are
Neriel Data Systems
Shankardass House, Old Wing, Room 308
Moi Avenue, Next to Kenya Cinema
Nairobi, Kenya
Phone: +254 797 852428
Email: tech@nerieldatasystems.com
Website: nerieldatasystems.com
2. Information We Collect
Depending on how you interact with us, we may collect:
- Name
- Email address
- Telephone number
- Company or organisation name
- Business or project requirements
- Information submitted through contact forms
- Information provided when requesting our services
- Website usage and technical information
- IP address and browser/device information
- Information contained in communications with us
We only seek to collect information that is relevant and reasonably necessary for the purpose for which it is collected.
3. How We Collect Information
We may collect information when you:
- Submit a contact form
- Request information about our services
- Request a quotation or consultation
- Contact us by email or telephone
- Communicate with us through our website
- Subscribe to communications, where applicable
- Browse or interact with our website
We may also automatically collect certain technical information through cookies, analytics and similar technologies.
4. How We Use Your Information
We may use personal information to:
- Respond to enquiries and requests
- Provide information about our services
- Prepare quotations and proposals
- Communicate with prospective and existing clients
- Deliver and support our services
- Improve our website and services
- Understand website usage and performance
- Maintain website security
- Prevent fraud, abuse or unauthorised activity
- Comply with applicable legal and regulatory obligations
We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.
5. Lawful Basis for Processing
Where applicable, we process personal information on one or more lawful bases, including:
- Your consent
- Taking steps at your request before entering into a contract
- Performing a contract with you
- Complying with a legal obligation
- Pursuing legitimate business interests where permitted by law
Where processing is based on consent, you may withdraw that consent, subject to applicable legal limitations.
6. Sharing of Personal Information
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate our business, provide services, maintain our website, process communications, host systems, provide analytics or support our technology infrastructure.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and security measures are maintained.
We may also disclose information where required by law, regulation, court order or a lawful request from a competent authority.
7. International Data Transfers
Some technology and service providers we use may process information outside Kenya.
Where personal information is transferred outside Kenya, we will take appropriate steps to ensure that the transfer and processing are conducted in accordance with applicable data protection requirements and appropriate safeguards. Kenya’s data protection framework places conditions around transfers of personal data outside Kenya.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Unauthorised disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no website, system or method of electronic transmission can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements and complying with legal obligations.
When information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.
10. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage and support website security and performance.
Cookies may also be used by third-party services integrated into our website, such as analytics, advertising or embedded content.
You can control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.
11. Google Analytics and Advertising
We may use analytics and advertising technologies to understand how visitors interact with our website and to measure the effectiveness of our marketing.
These services may collect information such as:
- Device information
- Browser information
- IP address
- Pages visited
- General geographic information
- Website interactions
- Advertising or campaign information
Where applicable, these services may use cookies or similar technologies.
We will configure and use such services in accordance with applicable data protection requirements and the relevant service providers’ policies.
12. Your Data Protection Rights
Subject to applicable law, you may have rights including the right:
- To be informed about the processing of your personal information
- To access your personal information
- To request correction of inaccurate or misleading information
- To object to certain processing
- To request deletion where applicable
- To request restriction of processing where applicable
- To withdraw consent where processing is based on consent
- To exercise other rights provided under applicable data protection law
The Office of the Data Protection Commissioner identifies rights including being informed, access, objection, correction and deletion in accordance with Kenya’s data protection framework.
13. How to Exercise Your Rights
If you would like to access, correct, update or request deletion of your personal information, or have questions about how we process your information, contact us:
Neriel Data Systems
Shankardass House, Old Wing, Room 308
Moi Avenue, Next to Kenya Cinema
Nairobi, Kenya
Email: tech@nerieldatasystems.com
Phone: +254 797 852428
We will consider and respond to requests in accordance with applicable data protection requirements.
14. Children’s Privacy
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children except where permitted by applicable law and with the appropriate authorisation.
15. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or data processing practices.
The updated version will be published on this page with the revised Last Updated date.
17. Contact Us
If you have any questions or concerns about this Privacy Policy or the way Neriel Data Systems handles personal information, please contact us.
Neriel Data Systems
Email: tech@nerieldatasystems.com
Phone: +254 797 852428
Address: Shankardass House, Old Wing, Room 308, Moi Avenue, Next to Kenya Cinema, Nairobi, Kenya