Last Updated: 9 September 2026
These Terms & Conditions (“Terms”) govern your use of the Neriel Data Systems website and the services provided by Neriel Data Systems (“Neriel”, “we”, “us” or “our”).
By accessing our website or engaging our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
1. About Neriel Data Systems
Neriel Data Systems
Shankardass House, Old Wing, Room 308
Moi Avenue, Next to Kenya Cinema
Nairobi, Kenya
Phone: +254 797 852428
Email: tech@nerieldatasystems.com
Website: nerieldatasystems.com
2. Our Services
Neriel Data Systems provides technology and digital solutions, including:
- Software Development
- Website and Web Application Development
- Mobile Application Development
- Artificial Intelligence Solutions
- Data & Analytics
- Cybersecurity Solutions
- Cloud Solutions
- Digital Solutions and Integrations
- Technology Consulting
The specific services, deliverables, pricing and timelines for a project will be agreed with the client before work begins.
3. Project Agreements
For projects requiring development or other professional services, we may provide a proposal, quotation, statement of work or separate service agreement.
Such documents may specify:
- Project scope
- Deliverables
- Fees
- Payment schedule
- Project milestones
- Estimated timelines
- Client responsibilities
- Support and maintenance
- Ownership and licensing arrangements
Where a separate written agreement exists, its specific terms will apply to the relevant project.
4. Client Responsibilities
Clients are responsible for providing accurate and complete information required to deliver the agreed services.
Clients should also:
- Provide necessary content, data and materials
- Provide timely feedback and approvals
- Provide access to relevant systems where required
- Ensure they have the necessary rights to materials supplied to us
- Make agreed payments on time
Delays in providing required information or approvals may affect project timelines.
5. Fees and Payments
Project fees and payment schedules will be communicated before work begins.
Depending on the project, we may require:
- An upfront deposit
- Milestone payments
- Payment upon completion
- Recurring subscription or maintenance fees
Unless otherwise agreed in writing, invoices are payable according to the payment terms stated on the invoice or project agreement.
6. Changes to Project Scope
Changes or additional requirements outside the agreed scope may result in additional charges and changes to the delivery timeline.
We will communicate significant changes in scope and associated costs before proceeding with additional work.
7. Intellectual Property
Unless otherwise agreed in writing, Neriel Data Systems retains ownership of its pre-existing:
- Software components
- Frameworks
- Libraries
- Templates
- Development tools
- Processes
- Methods
- Know-how
Ownership or licensing of custom-developed deliverables will be determined by the applicable project agreement.
Third-party software, APIs, plugins, libraries, fonts, images and other materials remain subject to their respective licences and terms.
8. Client Materials
Clients retain responsibility for materials, content, data, trademarks, images, documents and other information they provide to us.
The client represents that they have the necessary rights and permissions to provide such materials for use in the project.
9. Confidentiality
We will take reasonable steps to maintain the confidentiality of information provided to us in connection with a project.
Confidentiality obligations may be further defined in a separate Non-Disclosure Agreement or service agreement where required.
10. Data Protection and Privacy
We may collect and process personal information when providing our services or operating our website.
Personal information will be handled in accordance with our Privacy Policy and applicable Kenyan data protection requirements, including the Data Protection Act, 2019. The Act regulates the processing of personal data and establishes rights and protections for data subjects.
Privacy Policy: /privacy-policy/
11. Third-Party Services
Our solutions may integrate with third-party platforms and services, including hosting providers, cloud platforms, payment providers, APIs, software platforms and other technology services.
Third-party services may have their own terms, fees, availability and privacy policies. Neriel Data Systems is not responsible for changes, interruptions or failures caused solely by third-party services.
12. Website Use
You agree not to use our website to:
- Conduct unlawful activities
- Attempt to gain unauthorised access to systems
- Introduce malicious software
- Interfere with website operations
- Misuse contact forms or other website functionality
- Copy or reproduce website content without permission
- Engage in activity that could damage our systems or reputation
13. Website Content
We make reasonable efforts to keep information on our website accurate and current.
However, website content is provided for general information and may be updated, changed or removed without notice.
Information on our website should not be interpreted as a guarantee of a particular business, financial, technical or commercial outcome.
14. Service Availability
We will make reasonable efforts to deliver services according to agreed timelines.
However, delivery may be affected by circumstances beyond our reasonable control, including:
- Third-party service outages
- Internet or infrastructure failures
- Cybersecurity incidents
- Government restrictions
- Natural disasters
- Power or telecommunications interruptions
- Other events beyond our reasonable control
15. Warranties and Support
Where applicable, project-specific warranties, maintenance arrangements or support periods will be stated in the relevant proposal, quotation or service agreement.
Unless expressly agreed otherwise, we do not guarantee that a technology solution will operate without interruption or that it will meet requirements outside the agreed project scope.
16. Limitation of Liability
To the extent permitted by applicable law, Neriel Data Systems will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or services.
This may include loss of profits, business interruption, loss of data or loss of business opportunities.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
17. Refunds and Cancellations
Refunds and cancellations are governed by our Refund & Returns Policy and any specific project agreement.
Refund & Returns Policy: /refund-returns-policy/
18. Links to Other Websites
Our website may contain links to third-party websites.
These links are provided for convenience. We do not control or necessarily endorse third-party websites and are not responsible for their content, security or privacy practices.
19. Suspension or Termination
We may suspend or terminate access to our website or services where reasonably necessary, including where:
- These Terms are materially breached
- Payments remain overdue
- The service is being misused
- Continued service would create security or legal risks
Project-specific termination provisions may be included in individual service agreements.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, technology, business practices or applicable requirements.
The latest version will be published on this page with the updated date.
21. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Kenya.
Any disputes will, where appropriate, be addressed through good-faith discussions between the parties before pursuing available legal remedies.
22. Contact Us
If you have questions regarding these Terms & Conditions, contact us:
Neriel Data Systems
Shankardass House, Old Wing, Room 308
Moi Avenue, Next to Kenya Cinema
Nairobi, Kenya
Phone: +254 797 852428
Email: tech@nerieldatasystems.com